Not keeping customers in the know
Posted on July 20, 2009 | 4 Comments
Over the weekend, I made a complaint at the information desk of my neighborhood mall. They have this loyalty card program where we can collect points for shopping at various outlets throughout the mall. They’ve been promoting the card very aggressively of late and more stores have signed up to be on the program.
Great! Except that I’ve been going to some of the stores that are on the program but they haven’t been asking for my card or giving me points. I’m furious, of course, because I’m there practically every weekend and I patronize many of their stores.
At any rate, the clerk told me if I could submit the receipts for the purchases from the said stores, he would award me the points if everything checks out.
So I brought all the receipts I could find and gave him a little lecture on how the stores don’t even have cardboard displays on their counter top so we know they’re on the program. There’ve been no mailers from the mall, no stickers on the store front… In fact, I only found the updated list of stores when I went to the mall website recently.
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4 Responses to “Not keeping customers in the know”
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Shame on them!these things should be transparent to the public; taking into account the economic situation they should be trying harder to please the customer!
You are right to be furious; i hate when these things happen! It’s good that they finally did something!
Its really a very frustrating experience. I really don’t the seller who does these kind of things to their customers.
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